Position Overview: 

As the Department Manager – Gift and Floral for the Company’s Cotati, Montecito, Stony Point, Windsor stores, you are expected to control all activities that support the Department’s growth and profitability. Specifically, you are directly responsible for scheduling, personnel management, merchandise procurement, gross margin management, merchandising and quality standards, customer, and safety and sanitation in your Department. You are responsible for all communication and administration necessary for the successful completion of your duties and for ensuring compliance with all Federal, State and local laws. Your job duties will also include any additional duties deemed appropriate by the Store Director and Department Coordinator.

Essential Duties and Responsibilities:

• Ability to effectively lead from the company’s Mission Statement
• Set customer service standards
• Responsible for inventory procurement and management of category inventory
• Set standards for merchandising and quality control in all retail locations
• Oversee all Point of Sale pricing and tags
• Accurate pricing of all items in the gift, floral and housewares category in all retail locations
• Write weekly schedules of Gift & Floral staff in all retail locations
• Responsible for management, training, mentoring and development of the Gift & Floral staff
• Collaborate with First Assistants and Production Manager on merchandising plan and execution
• Responsible for attainment of budgeted financial targets for the Floral & Gift department
• Must be available on all critical holidays and days of high volume
• Responsible for completing all Human Resources administration and compliance duties
• Track all staff time and attendance and complete appropriate paperwork
• Complete 1000 hours reviews for all Gift & Floral staff in all retail locations
• Attend all recurring store level manager meetings
• You are expected to conduct your affairs with integrity and in accordance with all policies outlined in the company’s handbook
• You are responsible for all communication and administration necessary for the successful completion of your duties
• Ensure compliance of all Health and Safety standards
• Ensure compliance with all Federal, State and local laws
• Travel to all retail locations as needed
• Your job duties will also include any additional duties deemed appropriate by the Store Director and Gift & Floral Coordinator

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

• High school diploma or general education degree (GED); or equivalent combination of education and experience.

EXPERIENCE

• Minimum of 2 years of experience in the grocery industry or retail floral environment
• Minimum of 2 years of experience in all aspects of floral design
• Minimum of 2 years of experience in perishable inventory management
• Previous leadership experience preferred

SKILLS

• Excellent knowledge of flowers, plants including proper care, rotation and handling of perishable items
• Excellent knowledge of trends in all areas of gift and floral
• Must have excellent interpersonal skills, well organized and detailed oriented
• Must have excellent customer service skills
• Must have excellent communication skills; written and oral
• Must have strong work ethic and organizational skills
• Must be dependable and flexible to meet the needs of the department
• Must have the ability to lead and train a diverse workforce
• Excellent time management skills
• Financial acumen and ability to read and interpret financial statements
• Proficient with Microsoft Word, Excel, Outlook and programs associated with this position
• Knowledge of Ceridian Dayforce and schedule writing
• Ability to make decisions quickly and effectively

• Self-motivated, self-directed and able to multitask
• Detail oriented with strong management skills

• A working knowledge of a retail store day-to-day operations
• Ability to work well with others and as part of a team
• Ability to perform all physical requirements of position

LANGUAGE SKILLS

• Bilingual, English/Spanish is a plus
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to employees and vendors

     REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

TRAININGS, CERTIFICATES, LICENSES, REGISTRATIONS

• CA Harassment Prevention for Supervisors Certificate
• Valid Driver’s License
• Acceptable DMV Report
• Personal vehicle insurance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duty of this job, the employee is regularly required to stand, walk, squat, reach and kneel
• The employee must frequently talk or hear and reach with both hands and arms above and below the shoulder
• The employee is occasionally required to sit when performing administrative duties
• The employee must be able to bend and twist at waist and neck
• The employee must be able to use their fingers to operate a register, keyboard and mouse
• The employee must occasionally lift and carry up to or over 50 pounds and regularly lift items up to 25 pounds
• The employee must be able to tolerate repetitive reaching, handling, grasping, pushing, pulling gripping and manipulation of hands and fingers in order to scan and ring up customer orders
• The employee must be able to tolerate intermittent noise from customers, registers, machinery and overhead speakers
• The employee must be able to occasionally work around heavy equipment and machinery such as but not limited to: a forklift, bailers, pallet jack.
• The employee must be able to tolerate moderate amounts of dust, chemical fumes from common household cleaning agents.
• The employee must wear non-slip shoes at all times